Support
A problem, a question, an identification that’s wide of the mark? Write to ggpcontentprod@gmail.com — a real person answers, usually within two working days.
The most common cases
The AI got the species wrong
On the reveal screen, tap “That’s not it”: the app offers you the other candidates, or lets you delete the snag. From the dex, open the snag and use the same option — an identification is never final.
Delete a snag
Open the snag from the species page or from your profile, then choose to delete it. The photo goes with it. The XP earned on the first snag of a species stays yours.
Delete my account
Settings → Account → Delete my account. Deleting erases your photos, your snags, your progress and your account for good. Before you go, you can export all your data as JSON from Settings.
I paid for Chopa+ and I haven’t got it
Settings → “Restore purchases”. The purchase is tied to your App Store account: it comes back after a reinstall or a change of phone, without paying twice. If access still doesn’t return, write to us with the date of the purchase — nothing is lost.
Report a photo
Any photo can be reported from the app, straight from the snag concerned. Reports are handled by hand, on top of the automatic moderation applied to every upload.
Your data
JSON export and account deletion are both in Settings, without going through us. What we collect is set out in the privacy policy.
Write to us
For everything else: ggpcontentprod@gmail.com. Give your username and, if it’s a bug, what you were doing just before — it saves a round trip.